Refund Policy

Unopened products in original, undamaged packaging may be returned within 14 days of delivery for a refund of the product value, less original shipping. Return shipping is the buyer's responsibility unless the return is due to our error.

For safety and integrity reasons, opened vials, reconstituted products, and products with a broken seal cannot be returned or refunded. This is standard practice for laboratory materials.

If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with photos of the parcel and contents. We will replace the affected items or issue a full refund at your preference.

If a Certificate of Analysis does not match the product you received, we will replace the item or refund it in full. Please include your order number and the batch number printed on the vial.

Orders can be cancelled at no cost any time before dispatch. Once a parcel has been handed to the carrier, our return process applies instead.

Contact us with your order number and a short description of the issue. We respond within two business days and will confirm next steps before you ship anything back.

Approved refunds are issued to the original payment method within 5–10 business days of approval, or of our receipt of a returned parcel. Your bank may take additional time to post the credit.